We’re proud to deliver the ZERØ experience worldwide—so
wherever you are, you can start your journey into cold therapy with confidence.
Below you’ll find everything you need to know about our shipping, delivery, and
packaging process.
🌍 Where We Deliver
We ship internationally to most countries around the globe.
If your country is not listed at checkout or if you’re unsure about delivery
availability, just reach out to our sales team—we’re happy to assist.
We currently ship to:
- Europe – including the UK, Switzerland, Norway, Liechtenstein, Turkey, Georgia,
and Montenegro - North America – United States, Canada, Mexico
- Other Regions – Contact us for availability in your area
🚚 Shipping Costs
- Tub purchases: Shipping is included in the listed price for most major
destinations. - Accessories: Shipping is calculated at checkout if ordered separately.
- In some remote or restricted areas, additional shipping fees may apply. We’ll notify you before finalizing the order if that’s the case.
For specific delivery quotes, contact us anytime.
🛃 Customs, Duties &
Taxes
- For international orders, local customs duties, VAT, or import fees may apply and are the responsibility of the customer.
- These charges are not included in the purchase price unless explicitly stated
during checkout. - Please check with your local customs office for more details before ordering.
⏳ Estimated Lead Times
We’re just as excited as you are for your delivery. Here’s what to expect:
- ZERØ Cold Tubs:
- USA: 2-4 weeks
- 🌍 International: 3-5 weeks
- Accessories:2-4 weeks globally
Delivery timelines are estimates and may vary due to
customs, local logistics, or external disruptions. We’ll keep you informed
along the way.
🛒 Order Confirmation
& Delivery Prep
After placing your order:
- You'll receive an order confirmation email with expected delivery timelines.
- About two weeks before shipment, we’ll ask you to confirm your delivery
address and availability. - Once confirmed, our logistics team will begin preparing your shipment.
- Please double-check:
- Your shipping address
- Your product details
- Any special delivery instructions (e.g., restricted access, gate codes)
📦 How We Package Your Order
Your ZERØ cold tub is shipped with sustainability and safety
in mind. Packaging includes:
- A protective pallet base
- Secure cardboard wrapping
- Minimal eco-conscious plastic
We’re constantly improving our packaging to reduce waste
while ensuring your tub arrives in perfect condition. Please dispose of the
packaging responsibly.
📦 When Your ZERØ Arrives
Here’s what to do when your order reaches your door:
- Inspect the shipment for any signs of visible damage.
- Note any issues with the delivery carrier and take photos if something
looks wrong. - Unbox and inspect the product and all included components.
- Setup usually takes just 5–10 minutes with our included manual and digital
guide.
📬 You'll receive an email
with setup instructions before your delivery date.
Please note: Our delivery partner will bring the pallet to your ground-level doorstep. They will not carry it upstairs or via elevators.
🔁 Failed Deliveries
If no one is available at the time of delivery:
- Our delivery partner will attempt to contact you to reschedule.
- Additional delivery attempts may incur extra fees, so please ensure someone is available on the scheduled date.
📦 Tracking Your Order
You’ll receive tracking information by email once your order has shipped. This allows you to monitor the journey of your ZERØ tub in real-time.
Haven’t received your tracking number? Reach out to our transport
team and we’ll help you immediately.
❓ Questions?
We’re here to help. Whether you’re wondering about
international shipping, customs, packaging, or delivery access—just ask.
📩 Contact us at: contact@zerorituals.com